Support Center

Supported Video Formats

Last Updated: Oct 07, 2016 02:35PM PDT

Kajabi is able to encode and display many common file formats (see the list below), but for the most consistent performance we recommend uploading files in the MP4 format.

The maximum file size for video uploads is 2GB

For best performance, we recommend you aim to have your videos fall within these guidelines:

  • Resolution: between 640px and 3840px (4K) wide
  • Bitrate: 5,000 - 10,000 kbps

We recommend adhering to 1080p and 5,000 - 10,000 kbps as the max settings for upload, as it will reduce the likeliness of upload errors.


Here's a list of video formats we support:

  • MOV
  • MPG
  • FLV
  • F4V
  • MP4
  • M4V
  • ASF
  • WMV
  • VOB
  • MOD
  • 3GP
  • MKV
  • DIVX
  • XVID

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